Aéropostale’s Return & Exchange Policy Explained In Simple Terms

Aéropostale’s Return Policy: Aéropostale, which is also commonly known as Aero, is a popular shopping mall-based retailer in the United States. The main target clients of Aéropostale are young adults and it offers casual apparel and accessories in its stores. The company started its operations 34 years ago since 1987 and is headquartered in New York City, U.S. You can easily find its stores in the United States, however, the company serves worldwide through its e-commerce website.

If you are also a regular customer of Aéropostale or a new client who has recently bought something from its in-store or online store, but are not satisfied, then you can also return that product quite easily. One of the best things about Aéropostale is that it offers its return policy to every customer located worldwide.

In this article, we have tried to cover Aéropostale’s Return Policy in very simple words so that you don’t face any trouble while returning the items.

Aéropostale Return Policy Overview

Nowadays, almost every brand is offering online purchases and so as Aéropostale which offers both in-store and online experiences to its customers. However, its return policy depends on the mode of purchase whether it’s online or in-store purchases. Based on this factor, Aéropostale’s Return Policy varies. Whether you have purchased items from the in-store or online store, you can return the product under certain guidelines.

If your product is unwashed, unworn, or is defective, it can be returned within 60 days of the purchase date. Aéropostale also allows returns of swimwear and underwear, but it won’t be accepted without price tags. The company is going to directly reject your return request if the item is without tags.

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Aéropostale also issues refunds within 30 days of getting the returned item and it will be made to the original form of payment which also consists of gift purchases. One must take note that the refunds are going to reflect the original discounts as well as promotions. You must have the original receipt of the purchased items.

Aéropostale’s Return & Exchange Policy

Aéropostale Return Policy: Online Purchase

As per the Aéropostale online return policy, the customers are eligible to return the products that they bought online through mail or else to the store.

However, there are some items or products that cannot be returned in person if they are bought online. The list includes:

  • Online-only products
  • Room products such as bedding and accessories
  • Online purchases made in Canada
  • Fragrances such as colognes, scent, and perfumes

The company is going to accept the product returns that were purchased online only if it has the return form or the packing slip bottom part. Also, make sure few costs are non-refundable such as:

  • Shipping and handling costs
  • Gift-wrapping costs

Online purchases that were made in the U.S. and Canada can be returned via mail. It has to be returned to the Aeropostale Returns Center which is sited at 350 Omega Parkway, Shepherdsville, KY 40165. Also, keep note that online purchases which are only made in the U.S. can be returned to the stores.

Aéropostale In-Store Return Policy

The customers can easily return the products to any Aéropostale store located in the United States. While returning an item to the store, you must remember to bring the packing slip or the original receipt. Make sure, the product is unworn and has its price tags attached with it. They can also refuse or delay the returns if they will suspect any kind of fraud or abuse.

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How To Return An Aéropostale Item Via Mail?

You can easily return an Aéropostale product (which fulfills Aéropostale return policy) through the mail. In order to do that without making any mistake, follow these steps which we are providing below:

  1. At first, you have to attach the pre-paid label to the packaging. Please note that this label is going to cost you $7, however it will be deducted from your return credit afterward.
  2. After this, write down your billing name, order number, and address as well.
  3. On the packing slip, you will have to provide the reason for the return. After that, keep that packing slip inside that package.
  4. You can drop off your package at any of these locations such as UPS Store, UPS Drop Box, Office Depot, and Staples for the shipping.
  5. Once you do that, you can easily track through your online account at the Aéropostale website. The link for its site is www.aeropostale.com

If you prefer to organize shipping through any insured shipping service then you can also do the same, all you have to do is to follow the above listed first three steps for returning the package. If there’s any kind of damage to Aéropostale product which was caused during the shipment, you can reach out to the carrier or Customer Service of Aéropostale at this number: 877-289-2376.

All the approved returns which are made within 60 days of the purchase date are going to be issued a complete refund. The refund will be made within 30 days after receiving your returned items to the original form of payment (comprising gift purchases). The company is not going to accept cash on delivery or third-party billing for the returned products. The U.S. purchases that were made by PayPal or PayPal Credit can be refunded to your account via mail.

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Aéropostale’s Customer Support For Damaged Or Defective Items

If in case you have received a damaged or defective product, then you should contact their Customer Service at 877-289-2376. Make sure to contact their representative within 30 days of delivery date and provide them your order and item number, tracking number, email address, and phone number. Their representatives will try their best to provide you with great assistance with your return.

Final Words

This was all about Aéropostale’s Return Policy, we hope this information will help you out in the future while making any return to Aéropostale store. For more information, you can visit their official site at www.aeropostale.com. Meanwhile, if there is too much damage to the package, you should directly contact their customer service representative at 877-289-2376 for professional assistance. However, if you don’t contact their customer support within 30 days of the delivery date, then you will be responsible for paying the charges of its return shipping.

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