Forever 21 Return Policy, Exchanges, Terms, Conditions, Shipping Charges & Customer Support

Forever 21 Return Policy: When it comes to the fastest growing fashion retailers in America, then FOREVER 21 is one the popular brand that is becoming popular day by day. Forever 21 was founded 37 years back on 16th April 1984 and is headquartered in Los Angeles, California. The reason that the brand has become immensely popular all around the world is due to its trendy and fashionable offerings that the company offers in a very low or budget-friendly price range.

The brands’ amazing and wide range of fashionable offerings such as clothing, accessories, beauty products, among many is one of the reasons that Forever 21 is rapidly growing in the fashion industry. The company offers many services to its customers and its great return policy is also one of those. If you have also recently bought some items from the Forever 21 store or online site and want to return them due to some reason, but don’t know about its return policy then you are at the perfect platform.

Our site is going to provide an overview regarding Forever 21 Return Policy in this article for informational purposes. However, one must take note that the return policy of Forever 21 can change over time, so you must make sure about their current return policies by contacting their customer care.

Forever 21 Return Policy

Talking about Forever 21 Return Policy, the customers usually get 30 days of the purchase date to return the item. This time period is basically for the company’s items that the clients have bought online. On the other hand, the window for returns and exchanges for their purchased products has been now expanded to additional 30 days i.e. a total of 60 days but only on a temporary basis. This step is taken due to the effects of the covid-19 pandemic as a lot of store locations have been temporarily closed.

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In addition to that, the customers can return the purchased items by other different methods as well which are through mail or by visiting the store. One should take note that the sale items are not eligible for return or even for exchange. Also, the products that you have purchased from the brand should be in new condition (without any damage) along with the tags attached to them. Below here, we have explained the terms and conditions for the same in a more detailed manner, so keep reading the following content.

Forever 21 Return Policy

Terms & Conditions of Forever 21 Return & Refund Policy

The refund or return policy of Forever 21 depends on the method that you have used while making your purchase. There are mainly two ways through which you can purchase Forever 21 products or items and those are: Online and In-Store.

  • The products that you bought from Forever 21, whether it’s from online or in-store, it should be in their original state. If the purchased product is worn, washed, or else damaged in any way at the time to return, you are not getting any refund and you can’t even exchange it.
  • If you have bought any product from the final sale or clearance items, then also you are not eligible to get the refund or to return it.
  • Forever 21 products like cosmetics, underwear, swimming, and jewelry cannot be returned, with the exception of when it is required by law.
  • One must also take note that the in-store, as well as the online purchases, has one thing in common and that is the purchases made via Amazon Pay, Afterpay, and PayPal are entitled to exchange or store credit exclusively as well.
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If you qualify for all these terms and conditions, then you are most probably eligible to return or exchange the items. However, as we have said above that the Forever 21 Return Policy is subject to change, so you must confirm about its current status beforehand.

Forever 21 In-Store Return & Refund Policy

If a customer has purchased the item of the brand from in-store, then they can easily return the items back there within 60 days (usually 30 days) of the time period from the purchase date. The 60 days return time period is as of January 2021 and is temporary. However, the condition will be applied here that we have explained above and the product needs to be unused or undamaged. At the time of return, bring the original receipt to the store and once you return the product you will be refunded fully. The amount is going to be credited to your account or your original form of purchase. Also, instead of getting a refund, you can exchange the item as well.

Forever 21 Online Purchases Return & Refund Policy

The customers can also buy Forever 21 products through online by visiting its official site which is also valid for return, refund, exchange, or even store credit. However, if you don’t like the product or want to exchange it then you can do it within the time limit offered by the brand. As of January 2021, the users can return their product up to 60 days (usually 30 days) from the shipping date.

When you receive your package, you also get a packing slip which consists of the due date for requesting your refunds, so make sure to keep it safe. At the time of returning the product, you can opt for the mailing process or simply go to one of the nearest stores.

Almost every item that you buy from the online site which is Forever 21 products are refundable and can be returned easily, however, there are some exceptions that we have described above in the article. Make sure to not remove the tag and it should be unused as well, without any damage.

Shipping Charges & Customer Support

While returning the product through shipping, you have to provide your billing zip code along with your order number, and all these details are available on your order confirmation. The cost or shipping charges of every return, the prepaid shipping label are subtracted from your refund amount. The company doesn’t refund them except the product you have received is damaged, defective, or the ones that you haven’t ordered.

If you need any further help regarding the same, you can contact Forever 21 customer support through phone as well as via email. You can contact them at 888-494-3837 or else write about your issue and send them at

Final Verdict

Shopping is the Big Deal that’s why it’s very important to know about the Return Policy. Sometimes the Products are not exactly what we wanted but we end up Buying. Here in this article, we have provided about the ‘Forever 21 Return Policy’. Just like any other Brand or Company Forever  21’s Return Policy provides you the 30 Days of Exchange Period. within the thirty days of your item Purchased you can go to the store or use any other method to get the Exchange, Refund, or Return your item. The ‘Forever 21 Return Policy’ is the same for Online Purchases or in-store Purchases. 

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